Privacy & Cookies Policy

Privacy Policy

Last updated: July 2018

1. INTRODUCTION

ourscreen Limited (hereafter referred to as ourscreen), is a platform to book cinema tickets and to crowdsource cinema screenings.

At ourscreen, the privacy and security of our customers are of paramount importance. ourscreen is commited to protecting the data you share with us. This privacy policy explains how ourscreen processes information that can be used to directly or indirectly identify an individual collected through the use of ourscreen.com.

ourscreen is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

ourscreen reserves the right to add to or amend this privacy policy from time to time by updating this page. All ourscreen customers will be notified via email of any changes made to this privacy policy. This policy is effective from March 18, 2014.

 

2. WHAT INFORMATION WE COLLECT

We may collect and process the following information that you volunteer to us in our website’s forms, such as when your register on ourscreen or sign up to our newsletters:

  • name
  • email address
  • postcode (voluntarily provided)
  • date of birth (voluntarily provided)
  • gender (voluntarily provided)
  • other information voluntarily provided such ourscreen account avatar and description

 We may also record your IP address and use cookies (check our Cookies Policy below for more information). And ourscreen gathers data about visits to the website, including number of visitors and visits, geo-location data, length of time spent on the site, pages clicked or which device visitors have used or which channel they are coming from.

 

3. WHO IS COLLECTING YOUR INFORMATION

ourscreen collects your information and holds it on ourscreen servers. If you have given us permission, your information will also be on Mailchimp mailing lists. Only the ourscreen team has access to that information as well as authorised third parties that assist us in providing our services (eg: digital agency and payment system).

 

4. WHY WE COLLECT YOUR INFORMATION

Collecting and processing your information is necessary to book tickets on ourscreen, organise a screening and understand your needs to provide you with a better service.

 

5. WHAT WE DO WITH THE INFORMATION WE COLLECT

We require this information to process bookings, update you about new films and events relevant to you and to provide you with a better service:

  • Tickets Bookings: your information will be used to confirm your booking, update you on your screening status, deliver your e-ticket and for customer service purposes.
  • Marketing email: if you have opted in to our newsletters, we will email you occasionally about new films and screenings or other news you think you may find interesting. You will have the option to opt out from these newsletters at any time.
  • Feedback emails: we will email you after the screening to ask for your feedback. The data will be voluntarily provided and use to improve our services and customise the website according to your interests.

 

6. WILL WE SHARE THE INFORMATION COLLECTED WITH ANYONE ELSE?

Your information will not be shared with any third parties unless absolutely necessary or required by law. We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

Generally, we will only use your information within ourscreen. However, we may share your information with third parties that assist us with the services we provide on the website, for example the operational service providers and venues. Please note the venues will be sent a guest list with your name on it if you have booked tickets to any confirmed screening on ourscreen.

These third parties are not authorised to use the information we share with them for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

 

7. SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

8. LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

 

9. WHAT ARE YOUR RIGHTS REGARDING YOUR DATA?

  • Right to be informed: this privacy policy constitutes your right to be informed. We believe it is concise, transparent, intelligible but if you have any questions please email us at contactus@ourscreen.com
  • Right of access: you can request to access your information at any time by emailing contactus@ourscreen.com
  • Right to rectification: you can require having your information rectified if it is inaccurate or incomplete.
  • Right to erasure: you can request the deletion or removal of your information where there is no compelling reason for its continued processing. ourscreen will not hold your information for longer than necessary.
  • Right to restrict processing: you can request for your data not to be processed anymore.
  • Right to data portability: you can obtain and reuse your information for your own purposes across different services.
  • Right to object: you have the right to object to the processing of your personal data. You can object by emailing contactus@ourscreen.com
  • Rights related to automated decision making and profiling: none of ourscreen processing currently constitute automated decision making.

 

10. FOR FURTHER INFORMATION

If you have any further questions regarding the data ourscreen collects or how we use it then please feel free to contact us by email at: contactus@ourscreen.com

 

Cookies Policy

Last updated: May 2018

For modern websites to work according to visitors expectations, they need to collect certain basic information about visitors. To do this, a site will create small text files which are placed on visitor’s devices – these files are known as cookies. Cookies are uniquely assigned to each visitor, and can only be read by a web server in the domain that issued the cookie to the visitor. Cookies cannot be used to run programs or deliver viruses to a visitor’s device.

Cookies do various jobs which make the visitor’s experience of the internet much smoother and more interactive. For instance, cookies are used to remember the visitor’s preferences on sites they visit often, to remember language preference and to help navigate between pages more efficiently. Much, though not all, of the data collected is anonymous, though some of it is designed to detect browsing patterns and approximate geographical location to improve the visitor experience.

 

1. HOW WE USE COOKIES

  • A cookie is set when you log in so that we know who you are during ticket purchase, screening creation and any other account-specific activity you perform.  How long this cookie lasts depends on whether you ticket “remember me” during login or not.  If you do not tick “remember me”, then a session cookie is set which is automatically removed when you close your browser.  If you do tick “remember me”, then a persistent, first-party cookie is set which remembers your login for 12 months.  This cookie is called “ourscreen-auth”
  • A session cookie is set for all users in order for the site to function correctly and display messaging between pages.  This cookie is called “ASP.NET_SessionId”.  It is a session cookie which is automatically removed when you close your browser.
  • When you first visit the site, a message is displayed to inform you of the usage of cookies. By continuing to browse the site you are agreeing to our use of cookies. So that you don’t see this message every time you visit the site a persistent, first-party cookie is set as soon as you visit the site which will last for 12 months. This cookie is called “showCookieBar”
  • For your security and to help protect against malicious activity, a session cookie is set each time you visit called “__RequestVerificationToken”.  This contains a security hash used by our systems to validate any information submitted by you to the website.
  • We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

2. THIRD PARTY COOKIES

We embed videos content from websites such as YouTube. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on the website (such as Facebook, Twitter or any other social networks if available), a cookie may be set by the service you have chosen to share content through. ourscreen does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

 

3. MANAGING COOKIES

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

 

 

Privacy Policy - MASSIVE

Last updated: July 2018

1. INTRODUCTION

In Summer 2018, MASSIVE launched with the single purpose of championing British Cinema. MASSIVE represents moments with mates and movies. Inspiration, authenticity and just having a blast!!

MASSIVE is funded by the British Film Institute (hereafter referred to as “BFI”) with the objective of getting young people excited about and interested in British independent film and cinemagoing.

MASSIVE will offer British independent film previews to audiences with all ticketing and data collection delivered by ourscreen Limited (hereafter referred to as “ourscreen”) for and on behalf of the BFI who shall be a joint data controller for MASSIVE data with ourscreen. The BFI’s privacy policy can be found here.

ourscreen is a platform to book cinema tickets and to crowdsource cinema screenings.

At ourscreen, the privacy and security of customers are of paramount importance. ourscreen is commited to protecting the data you share with us and comply with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

This privacy policy explains how ourscreen processes information that can be used to directly or indirectly identify an individual collected through the use of ourscreen.com/MASSIVE.

ourscreen is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

ourscreen reserves the right to add to or amend this privacy policy from time to time by updating this page. All MASSIVE customers will be notified via email of any changes made to this privacy policy. This policy is effective from July 31st, 2018.

 

2. WHAT INFORMATION WE COLLECT

We may collect and process the following information that you volunteer to us in our website’s forms, such as when your register to book tickets on ourscreen, sign up to MASSIVE newsletter or complete our surveys:

A - Tickets Booking & Newsletters Sign Up

  • name
  • email address
  • phone number
  • postcode (voluntarily provided)
  • date of birth (voluntarily provided)
  • gender (voluntarily provided)
  • other information voluntarily provided such ourscreen account avatar and description

B - Surveys and Market Research

Surveys and any further market research will be conducted by our partner Two Igloos Ltd. Their privacy policy can be found here. They will collect personal information from people who take part in our market research related activities including, surveys (on-line or face to face, telephone), focus group discussions and other market research related activities. They will always explain what is required and obtain consent before it is collected. Information collected is voluntary and will include but is not limited to:

  • Understanding needs, behaviours and preferences around film and the cinema experience
  • Testing and asking for opinions on brands, marketing communications and content
  • Decision making and motivation around film, and other personal interests

 

Keeping your personal information

Two Igloos only keep personal information for as long as required for the purposes of the research. Their data retention policy states that they will not keep personal information for longer than a year, except where previously agreed with research participants.

Wherever possible, Two Igloos work with data that does not have personal information in it. For example, they will detach personal information to make a data set that combines hundreds of completed surveys in order to produce statistical analysis. From focus groups and small-scale research, they mask the identity of participants with labels such as ‘Male, 25-34, London’.

C - Other Information

We may also record your IP address, use cookies (check our Cookies Policy below for more information) and pixels. And ourscreen gathers data about visits to the website, including number of visitors and visits, geo-location data, length of time spent on the site, pages clicked or which device visitors have used or which channel they are coming from.

 

3. WHO IS COLLECTING YOUR INFORMATION

ourscreen collects your information on behalf of MASSIVE and the BFI and holds it on ourscreen servers and CRM. If you have opted in, your information will also be on a MASSIVE Mailchimp mailing list as well as an ourscreen and BFI mailing lists. Only the ourscreen team and the BFI have access to that information as well as authorised third parties that assist us in providing our services (eg: digital agency and payment system) and other parties involved in the MASSIVE project (see detail on data sharing in Clause 6).

Two Igloos will collect information for market research purposes only, where they do this they will explicitly ask for consent, and that consent can be withdrawn at any time by contacting hello@twoigloos.com

 

4. WHY WE COLLECT YOUR INFORMATION

Collecting and processing your information is necessary to book tickets to a MASSIVE event on ourscreen, organise a screening and understand your needs to provide you with a better service.

MASSIVE will collect information through surveys to get a better understanding of film audiences and use this to get young people excited about and interested in British independent film and cinemagoing.

 

5. WHAT WE DO WITH THE INFORMATION WE COLLECT

A - We require this information to process bookings and update you about MASSIVE and BFI events or ourscreen news:

  • Tickets Bookings: your information will be used to process your booking, update you on your event, deliver your e-ticket and for customer service purposes.
  • Marketing email: if you have opted in to MASSIVE newsletter, ourscreen and/or the BFI will email you occasionally about new films and screenings or other news we think you may find interesting. You will have the option to opt out from these newsletters at any time.

B – Surveys and Market Research

We will offer the opportunity to be involved in market research and this will be provided by our partner Two Igloos and may be collected through:

  • Web/Internet surveys
  • Telephone surveys
  • Interviews by one of our interviewers either in-home or in a specific location (e.g. in a shopping centre, on a train station, at a venue) – this could be by using equipment such as a tablet or on paper forms
  • Self-completion surveys printed on paper forms – by post or in a specific location, site or event
  • Focus groups
  • Technology-based solutions (e.g. tracking website usage, behavioural data including eye-tracking data and collecting skin-response data)
  • Digital social media/interactive web platforms – in accordance with contractual terms and conditions as specified by the provider and relevant legislation
  • Mobile devices in accordance with contractual terms and conditions as specified by the provider and relevant legislation

Any data collected will be used in aggregate form to create reports, inform future screenings, events, product and service development and content with the goal of championing British cinema.

 

6. WILL WE SHARE THE INFORMATION COLLECTED WITH ANYONE ELSE?

MASSIVE is a project funded by the BFI and the aim is to further understand how younger audiences view and perceive British cinema. Data will be collected through surveys and shared with the BFI to evaluate the benefits of MASSIVE in delivering a new model for engaging young people in cinemagoing and to share learnings widely with the UK film industry.

Our market research partner Two Igloos will collect data for market research purposes.

They will collect, use and share Aggregated Data as part of the delivery of our service to our clients. Aggregated data may be derived from your personal data but is not considered personal data in law as this does not directly or indirectly reveal your identity. If Two Igloos combine or connect any aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with their privacy policy.

Data To Be Shared:

Surveys and any further market research will be conducted by our partner Two Igloos. They will always explain what is required and obtain consent before it is collected. The information collected is voluntary and anonymous, it will include but is not limited to:

  • Understanding needs, behaviours and preferences around film and the cinema experience
  • Age, sex, location for statistical purposes
  • Testing and asking for opinions on brands, marketing communications and content
  • Decision making and motivation around film, and other personal interests

Please note your Personal Data may be used for relevant advertising on Facebook and Instragram but your information won’t be disclosed to anyone through those channels.

Your Personal Data will not be shared with any third parties unless absolutely necessary or required by law (for example to government bodies and law enforcement agencies) or unless your explicit consent has been obtained.

Generally, we will only use your information within ourscreen. However, we may share your information with third parties that assist us with the services we provide on the website, for example the operational service providers and venues. Please note the venues will be sent a guest list with your name on it if you have booked tickets to any confirmed screening on ourscreen.

These third parties are not authorised to use the information we share with them for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

 

7. SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

8. LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

 

9. WHAT ARE YOUR RIGHTS REGARDING YOUR DATA?

  • Right to be informed: this privacy policy constitutes your right to be informed. We believe it is concise, transparent, intelligible but if you have any questions please email us at hello@massive-cinema.com
  • Right of access: you can request to access your information at any time by emailing hello@massive-cinema.com
  • Right to rectification: you can require having your information rectified if it is inaccurate or incomplete.
  • Right to erasure: you can request the deletion or removal of your information where there is no compelling reason for its continued processing. ourscreen will not hold your information for longer than necessary.
  • Right to restrict processing: you can request for your data not to be processed anymore.
  • Right to data portability: you can obtain and reuse your information for your own purposes across different services.
  • Right to object: you have the right to object to the processing of your personal data. You can object by emailing hello@massive-cinema.com
  • Rights related to automated decision making and profiling: none of ourscreen processing currently constitute automated decision making.

10. FOR FURTHER INFORMATION

If you have any further questions regarding the data ourscreen collects or how we use it then please feel free to contact us by email at: hello@massive-cinema.com