Frequently Asked Questions

We think that hosting a film screening at your local cinema, or buying a cinema ticket, should be the simpliest thing in the world. But if it's proving not to be, this page has the answers to some of our most frequently asked questions.

If you would like step-by-step help to set up a screening or buy a ticket please visit our How it works page, otherwise see our FAQs below. 


I want a film that’s not in your catalogue – can you get it for me?


In short, there's a good chance we can do. We keep a log of all the requests we receive and add films on a regular basis – let us know what you’d like through our Film requests page.

If a lot of people request a specific title we’ll know that it’s one we ought to get, so tell your friends to email us, or let us know if you're part of an existing organisation or film club that would like to host a screening.

My local cinema isn’t available on ourscreen – can you add them?

Let us know which cinema you’d like to create a screening at and we’ll do our best to get them on the website. 

We try to get in touch with every cinema that users request but we’re likely to do it more urgently if there are lots of requests for your particular cinema, so tell your friends to send a request too!

The screening I booked a ticket to got cancelled - have I still been charged?

If your screening does not sell enough tickets to go ahead, you will not be charged for your booking. 

Where are my tickets? 

You should receive your ticket via email two days prior to your screening, and you can either show them on your phone at the cinema or print them off.

If you book tickets to a screening less than two days before the event, you will recieve them within an hour of booking.

If you can't find your tickets check your junk/spam/social/promotional folders for them as they sometimes end up in there. If you still can't find them, get in touch with us through our contact us page.

I've never hosted a screening before & I don't know how to promote it - can you help me?

Check out our Promoting your screening page for the lastest tips and tricks on how to promote your screening. It's also worth checking out what other ourscreen hosts are doing for inspiration. If you need any help don't forget to get in touch via our contact us page.

How much time should I give myself to promote my screening?

We generally recommend you give yourself at least three weeks to promote your screening.

What else can I do at my screening? 

There are lots of ways for you to customise your screening - you can make a personal introduction, host a Q&A after the film, or raise awareness for a local charity. Please don't hesitate to get in touch with any requests or questions through our contact us page.

Can I cancel tickets to a screening that is unconfirmed?

We are unable to accept cancellations because of our threshold ticket system, which sees people often booking tickets based on the number of people who have already done so. It would be unfair to later bookers to allow earlier ones to cancel; everyone plays an important role in confirming screenings! Only support screenings with a booking if you're definitely able to use the ticket.

I make my own films - can I create a screening of one of my own masterpieces?

We're big fans of independent film and love supporting the community. If you would like to add your film to the platform it will need to be BBFC certified and available on DCP. Ideally, you'll also have plans to dedicatedly market and promote screenings of it. Please get in touch at films@ourscreen.com to discuss fees and adding your film to ourscreen.

Why is my screening competing with another screening?

The time/date that you choose for your screening is not reserved until your screening is confirmed. We allow screenings to compete so that all slots remain available and everyone has a fair chance of their screening going ahead. 

I'm a CEA cardholder. How do I arrange an extra ticket for my carer?

Just get in touch with us and we'll send you a code that you can use to claim an extra ticket for your carer.

I run a venue, can I join the ourscreen family?

In almost all cases, the answer will be a resounding yes. It's extremely easy for you to get your cinema or venue up on the website, so please get in touch at venues@ourscreen.com to discuss the process.

I represent a brand - can we work together?

We love working with partners, especially if that means more people visiting their local cinema. Please get in touch with us at brands@ourscreen.com to discuss the exciting stuff your brand could do with ourscreen.


If you've got any questions that aren't answered above, please get in touch with us through our contact us page.