How do I watch an event?
Once you buy a ticket, you will receive a confirmation email which includes a link to take you directly through to the screening page.

When do the events start?
The events start at the advertised start time although we often build in a short interval at the start to allow you to find your way around.

What happens if I miss some of the event?
The events play out live at the same time for everyone. You cannot pause, rewind or fast-forward. If you arrive late or leave, you will miss the action.

Which browsers do Virtual Cinema support?
Google Chrome is Virtual Cinema's recommended browser. Playback has also been well tested on Safari and Firefox. Please ensure you are using the latest version of your chosen browser.

Can I cast Virtual Cinema events on to my TV?
We do not officially support ChromeCast, AppleTV or other platforms (although it may work in some cases).

Are Closed Captions or subtitles available for the events?
We endeavour to provide Closed Captions and/or subtitles for each event although for some it won’t be possible. Please check the information page for each event for more details.

Can I watch Virtual Cinema events outside of the UK?
Virtual Cinema is currently only available in the UK.

How do I get a promo code?
Free events will require a promo code to access. Certain events will include the code on the event information page. Once this is entered at payment stage, the ticket will be adjusted to £0.
If you cannot find a promo code for a free screening, sign up [LINK] to our emails to receive regular updates.

How do I stay in the loop with future Virtual Cinema events?
Sign Up

How do I request a refund?
Check out our Terms and Conditions 

Have a question that isn’t answered here? Get in touch: help@ourscreen.com